![]() ![]() They could not but were told that the bed. One hour after check in, my husband and son-in-law went down to see if they could get the bed themselves. After expressing frustration, I was forwarded to housekeeping, where I was told they were busy. Finally talking to the front desk, I was informed that it would be another 30 minutes. ![]() They listened to my concern and connected me to the front desk. At 11 I called the instant help number (actually just an operator). We settled for the roll-a-bed option, a guarantee of two queen beds for Saturday night, and at 10:30 headed to our room. He offered a two queen room at another hotel (we were visiting our daughter who lives ½ mile from the resort, so this would not an option) or a $25 resort credit. I asked about compensation, and the assistant manager Mark came over. The clerk said there were no more queen rooms and promised a roll-a-bed that would sleep two. After 10 minutes, the desk clerk informed us that we would have a king bed room even though I had booked a room with 2 queen beds on the phone. ![]() Our party of 4 adults arrived at Red Rock Casino Resort, a Palace Station hotel, at 10 PM on Friday, August 17. Absolutely devoid of customer service!!!! ![]()
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